At 9bgame, we genuinely believe that gambling should always be an enjoyable leisure activity — never a source of stress, financial strain or personal harm. Our Responsible Gaming programme gives every Pakistani player the tools, information and support needed to stay in control at all times.
9bgame is strictly for adults
aged 21 years and above only.
Minimum age to play on 9bgame — strictly enforced at registration
Support available around the clock for players who need help
Maximum self-exclusion period available to any 9bgame member
All deposit limits and spend controls set in Pakistani Rupees
Practical, easy-to-use controls built directly into every 9bgame account — no hoops to jump through, no waiting periods that don't make sense.
Set a daily, weekly or monthly PKR deposit cap directly from your account settings. A limit reduction applies immediately. If you choose to raise a limit, a mandatory 24-hour cooling-off period applies — giving you time to reconsider before more funds can enter your account.
Configure on-screen notifications to alert you after 30, 60, 90 or 120 minutes of continuous play. When your reminder triggers, 9bgame will display a summary of your session duration and net position so you can make an informed decision about whether to continue.
If you need a break, 9bgame's self-exclusion tool lets you lock your account for a period of your choosing — from 30 days up to 5 years. During exclusion your account is fully locked, all marketing communications stop immediately, and reactivation requires a formal cool-down before access is restored.
Regular on-screen pop-ups during active play show how long you have been playing and your running win/loss balance for the session. These reality checks are designed to cut through the momentum of play and keep you grounded in real numbers, not just the game's atmosphere.
Beyond deposit controls, 9bgame allows you to set a maximum loss threshold per day, week or month. Once your loss limit is reached for the period, betting is automatically paused until the next period opens — protecting your bankroll even during extended losing runs.
All 9bgame members can access a full history of their deposits, withdrawals, game sessions and net positions from their account dashboard at any time. Transparent records help you review your own patterns honestly and spot when play habits may be shifting.
Activating self-exclusion on 9bgame takes less than two minutes. The process is designed to have zero friction — because when you need a break, you should be able to take one instantly, without having to navigate complicated menus or wait for human approval.
Once self-exclusion is active, 9bgame will not send you any promotional emails, bonus offers or re-engagement messages for the entire duration of your chosen exclusion period. This is automatic and requires no additional opt-out steps from your side.
Access your account via the 9bgame Login page using your registered email and password. All responsible gaming tools are found inside your account dashboard under the "Safe Play" section.
Inside your account dashboard, select "Responsible Gaming" from the main settings menu. This section lists all available tools including deposit limits, loss limits, session reminders and self-exclusion.
Choose your preferred self-exclusion duration: 30 days, 3 months, 6 months, 1 year, 3 years or 5 years. Longer exclusion periods are also available on request by contacting our support team directly.
Confirm your selection. Self-exclusion activates immediately upon confirmation — there is no delay. Your account is locked, all active bonuses are suspended, and a confirmation is sent to your registered email address.
When your chosen exclusion period ends, 9bgame will not automatically reactivate your account. You must submit a formal reactivation request, after which a mandatory 24-hour reflection period applies before access is restored.
Problem gambling can develop gradually, and it is not always easy to recognise in yourself. 9bgame encourages all our Pakistani players to be honest with themselves about their gaming habits. Here are some patterns that may indicate your play has moved from entertainment into something more concerning:
Chasing losses — continuing to play or increasing bet sizes specifically to recover money lost in previous sessions.
Borrowing money to gamble — using funds from family, friends or loans in Karachi, Lahore or anywhere else specifically to fund your 9bgame play.
Neglecting responsibilities — missing work obligations, family time, social commitments or financial duties because of gambling sessions.
Preoccupation with gambling — thinking about upcoming gaming sessions constantly, even when engaged in other activities.
Gambling to manage emotions — using 9bgame or any other platform to cope with stress, depression, anxiety or difficult personal situations.
Failed attempts to cut back — setting personal limits for yourself and then consistently breaking them, or trying to stop and finding you cannot.
Hiding gambling from loved ones — being secretive about how much time or money you are spending on gaming platforms, including 9bgame.
Answer honestly. If you find yourself saying "yes" to three or more of the questions below, we strongly recommend using 9bgame's self-exclusion tool or reaching out to our support team for a confidential conversation.
Spent more money on gambling than you originally planned to?
Gambled for longer periods of time than you intended at the start of a session?
Felt restless, anxious or irritable when you tried to reduce or stop gambling?
Prioritised gambling over meals, sleep, work or family time in Islamabad or wherever you are based?
Used JazzCash, EasyPaisa or bank funds reserved for essential expenses to fund gambling sessions?
Kept your gambling activity hidden from family members or close friends?
Felt that gambling was the main way you dealt with problems or negative feelings?
Returned to gambling the day after a significant loss with the aim of winning back what you lost?
Three or more "yes" answers suggest your gambling may have moved beyond recreational play. Please use the self-exclusion tool in your 9bgame account or contact our support team at [email protected] for confidential assistance.
All 9bgame spending controls are configurable in PKR and apply across all games — cricket betting, slots, live casino, Andar Bahar and all other products.
| Control Type | Available Periods | Takes Effect | How to Change |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Reductions: immediately Increases: after 24 hrs |
Account settings → Safe Play |
| Loss Limit | Daily / Weekly / Monthly | Reductions: immediately Increases: after 24 hrs |
Account settings → Safe Play |
| Session Time Reminder | 30 / 60 / 90 / 120 mins | Immediately | Account settings → Safe Play |
| Reality Check Pop-up | Every 30 / 60 mins | Immediately | Account settings → Safe Play |
| Self-Exclusion | 30 days to 5 years | Immediately upon confirmation | Account settings → Safe Play or contact support |
| Account Closure | Permanent | Within 24 hrs of request | Contact [email protected] |
Important: All spending controls apply across your entire 9bgame account simultaneously. They cannot be selectively applied to individual game types only. A deposit limit, for example, covers all products — cricket betting, slots, Andar Bahar, live casino and everything else — under one unified account-level cap.
9bgame enforces a strict minimum age of 21 years for all members. This is not a soft guideline — it is a hard requirement backed by our KYC verification process and our obligations under the international gaming license under which 9bgame operates.
Every new 9bgame account is required to pass identity and age verification before deposits, wagers or withdrawals can be processed. Verification requires submission of a valid Pakistani CNIC, passport or other government-issued photo ID confirming that the account holder is 21 or above.
Where 9bgame has reason to suspect that an account is being used by a person under 21 — regardless of what documents were submitted during registration — the account will be immediately suspended pending a full review. Any winnings accumulated during the suspended period will be held until the review is complete.
If you are a parent or guardian in Pakistan and you believe a minor under your care has accessed 9bgame, please contact us immediately at [email protected]. We will act on such reports without delay and without requiring the minor to contact us themselves.
9bgame's support team handles responsible gaming enquiries with complete confidentiality. You will never be judged for asking for help — that takes real strength.
Reach 9bgame's responsible gaming team directly by emailing
[email protected]
with the subject line "Responsible Gaming Help". All messages are handled confidentially and we respond within one business day.
9bgame's live chat support is available around the clock, every day of the year. If you would prefer not to discuss your situation via email, live chat allows you to get immediate guidance on any responsible gaming tool or self-exclusion request in real time.
Every responsible gaming tool — deposit limits, loss limits, session reminders, reality checks and self-exclusion — is accessible directly from your 9bgame account dashboard without needing to contact support at all. Log in and visit the Safe Play section to manage your controls.
Cricket betting, live Andar Bahar, slots and more — all available in PKR on 9bgame. Play on your terms, with the tools you need to stay in control. If you are ready to play, log in and set your limits first.
21+ Gambling is for adults aged 21 and above only. Please play responsibly and within your means.