At 9bgame, protecting your personal data is not a legal checkbox — it is a core part of how we operate. This Privacy Policy explains exactly what information 9bgame collects from Pakistani players, how it is used, who it may be shared with, how long it is retained, and what rights you hold over your own data at all times.
Six principles that define how 9bgame handles your personal information
9bgame collects only the personal data that is strictly necessary to provide our services, verify your identity and comply with our international gaming license obligations. We do not gather data speculatively or for purposes unrelated to your 9bgame membership.
All data transmitted between your device and 9bgame's servers is protected by SSL 256-bit encryption. Your login credentials, banking details, and personal information are never transmitted in plain text. Data at rest is encrypted using industry-standard AES-256 protocols.
9bgame does not sell, rent or trade your personal data to third-party marketers, data brokers or any other commercial entity for their own advertising purposes. Your data belongs to you — 9bgame is merely its custodian for the purposes described in this Policy.
Every category of personal data processed by 9bgame has a documented lawful basis — whether that is contractual necessity, legal obligation, legitimate interest or your explicit consent. We do not process personal data without a clear and documented reason for doing so.
This Policy sets out clearly and in plain language what 9bgame does with your data. There are no hidden data practices, undisclosed partnerships or surprise marketing lists. What you read here is the complete picture of how 9bgame handles your personal information.
Pakistani players using 9bgame retain full rights over their personal data at all times — including the right to access, correct, delete and port their data. 9bgame has a dedicated process for handling data rights requests and responds within the timeframes set out in this Policy.
This Privacy Policy ("Policy") describes how 9bgame ("the Company", "we", "us", "our"), operator of the online gaming platform accessible at https://9bgame.pro, collects, processes, stores and protects the personal data of its registered members and website visitors ("you", "your").
9bgame is committed to handling personal data responsibly and in full compliance with applicable data protection laws and the requirements of our international gaming license. This Policy applies to all personal data collected through the 9bgame website, mobile-optimised platform, customer support channels and any other touchpoints through which you interact with 9bgame.
By registering a 9bgame account or by continuing to use the 9bgame platform after this Policy has been published, you acknowledge that you have read and understood how your personal data will be processed as described herein. If you do not agree with any aspect of this Policy, please discontinue use of the 9bgame platform and contact us to close your account.
9bgame acts as the data controller in respect of all personal data collected through the 9bgame platform. As data controller, 9bgame determines the purposes for which and the means by which personal data is processed. All data controller responsibilities described in this Policy are discharged by the 9bgame compliance and data protection team.
For all data protection enquiries, requests and complaints, you may contact 9bgame directly using the details provided in Section 14 of this Policy. We aim to respond to all data-related correspondence within 30 calendar days of receipt.
9bgame collects the following categories of personal data from its members and platform visitors:
Full legal name, date of birth, gender, nationality, and copies of government-issued identity documents (such as CNIC, passport or driving licence) submitted during the KYC verification process.
Email address, mobile phone number, and residential address including city (e.g. Karachi, Lahore, Islamabad, Faisalabad) and postal code.
Payment method details including JazzCash account numbers, EasyPaisa wallet identifiers, bank account details (HBL, UBL, Meezan Bank), debit card details (card number is never stored in full — only masked digits are retained), and USDT TRC20 wallet addresses. Transaction history including deposit amounts, withdrawal requests and PKR balances.
IP address, device type and model, operating system, browser type and version, screen resolution, session timestamps, and unique device identifiers.
Game history, betting patterns, wager amounts, win/loss records, session durations, bonus utilisation history, and navigation behaviour within the 9bgame platform.
Records of your correspondence with 9bgame's customer support team via live chat or email, including the content of messages and the timestamps of interactions.
Your stated preferences regarding receipt of promotional communications from 9bgame, including opt-in and opt-out records.
| Category | Examples | Collected At |
|---|---|---|
| Identity | Full name, DOB, CNIC / Passport | Registration & KYC |
| Contact | Email, phone, address | Registration |
| Financial | JazzCash, EasyPaisa, bank details, PKR transactions | Deposit / Withdrawal |
| Technical | IP address, device ID, browser | All platform visits |
| Usage | Game history, betting patterns, session time | Active gameplay |
| Communications | Support chat logs, email threads | Support interactions |
| Marketing Preferences | Opt-in / opt-out records | Registration & account settings |
9bgame collects personal data through the following means:
9bgame uses collected personal data for the following purposes, each supported by a documented lawful basis:
Marketing opt-out: You may withdraw your consent to receive marketing communications from 9bgame at any time by updating your communication preferences in your account settings or by contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.
9bgame does not sell your personal data. We may share your data with the following categories of third parties only where strictly necessary and under appropriate data protection safeguards:
All third-party data processors engaged by 9bgame are contractually bound to process personal data only on 9bgame's documented instructions, to implement appropriate security measures, and to comply with applicable data protection law.
9bgame retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law or our gaming license conditions. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Identity & KYC documents | 5 years after account closure | Anti-money laundering legal obligation |
| Financial transaction records | 7 years after transaction date | Financial regulatory compliance |
| Account & gameplay data | Duration of membership + 5 years | Dispute resolution & license obligation |
| Support communications | 3 years after last interaction | Dispute resolution |
| Marketing preference records | Duration of membership + 2 years | Evidence of consent / opt-out |
| Technical & log data | Up to 12 months | Security monitoring & fraud detection |
After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked back to any individual member.
9bgame implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or disclosure:
While 9bgame takes every reasonable precaution, no online platform can guarantee absolute security. You are responsible for keeping your own login credentials confidential and for notifying 9bgame immediately if you suspect unauthorised access to your account.
9bgame uses cookies and similar tracking technologies on its platform to deliver core functionality, improve user experience and analyse platform performance. The following types of cookies are used:
You may manage your cookie preferences through your browser settings at any time. Please note that disabling essential cookies will prevent you from logging in to your 9bgame account. 9bgame does not use third-party advertising cookies or retargeting pixels.
As a 9bgame member, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact us using the details in Section 14. We will respond within 30 calendar days, though complex requests may take up to an additional 60 days with prior notice.
You may request a copy of all personal data 9bgame holds about you, along with information about how it is being processed, who it has been shared with, and how long it will be retained.
If any personal data 9bgame holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For basic contact details, you may update these directly in your account settings.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other lawful basis applies. This right is subject to our legal retention obligations outlined in Section 7.
In certain circumstances — for example while a data accuracy dispute is being resolved — you may request that 9bgame restricts the processing of your personal data to storage only.
Where processing is based on your consent or on contract performance, and is carried out by automated means, you may request that 9bgame provide your personal data in a structured, commonly used, machine-readable format.
You have the right to object to 9bgame's processing of your personal data where that processing is based on legitimate interests, including profiling for responsible gaming purposes. You may also object to direct marketing at any time — an objection to marketing will always be honoured immediately.
The 9bgame platform is strictly for adults aged 21 years and above. 9bgame does not knowingly collect or process personal data from any individual under the age of 21. Our registration process includes an age declaration step, and identity verification is carried out on all new accounts to confirm eligibility.
If 9bgame becomes aware that personal data has been collected from a person under the age of 21, the relevant account will be closed immediately, all data will be deleted in accordance with our data retention policy, and any deposited funds will be returned to the verified payment source.
If you believe that a minor has registered a 9bgame account, please contact us immediately at [email protected] so that we can take appropriate action without delay.
As 9bgame operates under an international gaming license and uses globally distributed infrastructure partners, your personal data may be transferred to and processed in countries outside Pakistan. Whenever such transfers occur, 9bgame ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Policy. These safeguards include contractual data protection clauses with all international data processors and, where applicable, transfers only to jurisdictions recognised as providing an adequate level of data protection.
9bgame reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations or platform features. Material changes will be communicated to registered members via email or via a prominent notice displayed upon login. The revised Policy will state the date it takes effect. We encourage you to review this Policy periodically. Your continued use of the 9bgame platform following the effective date of any update constitutes your acknowledgement of the revised Policy.
For any questions, concerns or requests relating to this Privacy Policy or the handling of your personal data by 9bgame, please contact our data protection team:
Data Protection Enquiries: [email protected]
Subject Line: Please use "Data Privacy Request – [Your Name]" in the subject line of your email.
Response Time: We aim to acknowledge all data requests within 5 business days and resolve them within 30 calendar days.
Complaints: If you are not satisfied with our response to a data privacy concern, you have the right to escalate your complaint to the supervisory authority under the jurisdiction of our gaming license.
Your data is protected, your identity is secure, and your privacy is our priority. Explore 9bgame's full range of cricket betting, live casino games and slots — all in PKR, all on a platform you can trust.
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